Thank you for purchasing from practitionertestkits.com.
Because practitioner test kits are sensitive to environmental conditions and handling, we are unable to accept returns for change of mind, incorrect ordering, or items that are no longer required. Please review your order carefully before purchasing.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or not as described, please contact us within 7 days of delivery. We will arrange a replacement or refund and cover reasonable return shipping costs.
To assist with assessment, please include photos of the packaging and the item when you contact us.
Returned items must not be further damaged after delivery and must be returned in their original condition and packaging where possible.
Inspection and Refund Timing
After receiving the returned item, it will be inspected. Approved refunds are issued to the original payment method within 7 working days.
Returns Sent Without Approval
We are not responsible for items returned without prior approval, or items returned in error. We cannot guarantee recovery or return of incorrectly sent items.
Shipping Damage Claims
If shipping damage occurred, please keep all packaging materials until the claim is resolved, as carriers may request inspection.
Customs and Import Issues
No refunds are provided for shipments that are delayed, held, destroyed, or refused by customs authorities in the destination country. It is the buyer’s responsibility to ensure compliance with local import regulations and to provide any required documentation or fees.